This policy is still valid and is not affected by the fact we are closing down – we will still be offering customer support after we close.

Returns Policy:

How long do I have to return my order?

We’re confident that you will love your order, but things don’t always go to plan. In the event that you are not completely satisfied with your order, you have 30 days from receipt to return it. If the item is faulty or not as described, we offer free returns, just let us know and we’ll fix this for you.

What if the item is faulty?

This should not be an issue, but if it is, then we want to know about it right away so that we can make it right. You have up to 30 days to return it for a full refund or a replacement. After 30 days, we will offer a replacement if we have it in stock otherwise we will offer an alternative or a full refund where applicable.

Who pays for returns?

We know that you will come to love us if you give us a try, so we want you to feel safe making your purchase. That is why we offer free returns in the event that the item is not as described or is faulty. Your satisfaction is very important to us!

That said, we work on very small margins so that we can pass on as much savings to you as possible. In order to continue doing that, we cannot subsidise return shipping on returns where these conditions aren’t met.

How do I return an item?

We want to make the process as easy as possible for you. Just get in touch with us at info@discountsales365.co.uk to let us know you wish to return your item and we will guide you through the process.

You can speed this up by letting us know your order number, the reason for return and the condition of the item (have you opened packaging, removed tags, has the item been used, etc.) in your first email.

If your order qualifies for free returns then we will send you a pre-paid shipping label, otherwise just send it back to our returns address below with a note with your order number on it.

Please keep hold of the packaging your order comes in if you need to make a return so that this can be re-used.

We use Evri for returns so you may need drop the parcel off at a local parcel shop.

In the event that we send a prepaid label where we are not covering the postage costs, the cost of the label will be deducted from any refund.

We advise you to use a tracked return service, as if we do not receive the return then we will not be able to issue a refund / offer a replacement, although you may be able to claim compensation for a lost parcel from the courier you use depending on the service you paid for.

Return Address:

Discount Sales 365 Returns

22 Melrose Avenue,

Twickenham,

TW2 7JE

Can I exchange my item?

Yes. Instead of a refund we would be happy to swap your item for something else. Just let us know.

What if you do not receive your parcel?

Most orders are delivered seamlessly but occasionally there may be a delay if the parcel gets stuck in the couriers system, or in some cases the parcel may be lost, damaged and not delivered, or delivered damaged. It is absolutely vital that you let us know within 30 days of placing your order if you have not received it, and right away if you receive a damaged parcel.

We will get this resolved for you ASAP, but we will need your cooperation to establish what went wrong with delivery and to provide any information we may need to communicate to the courier. In some instances, especially where the parcel is marked as delivered, you may need to sign a form confirming you did not receive your goods. This is a standard requirement by Evri.

It is vital that you provide the correct address at checkout and let us know right away if there is a mistake. If the parcel is lost or delayed due to an incorrect address then we will not be responsible for shipping costs although we will still work with you to get this resolved.

Bundles:

From time to time we will offer bundles which represent a saving on each item. This does not affect your right to return any item in line with this policy, but you will no longer benefit from the savings offered by the bundle which may impact the amount you are refunded, unless returning the whole bundle. You will still only be able to return items in the condition they were received unless faulty.

I heard your closing. Will I still be able to return my order?

Yes of course! We’ve always taken pride in our customer service and that won’t change. Even after we stop selling we will keep our email open for the foreseeable future to deal with any and all customer service commitments!

Other:

This should not be an issue, but if you receive the wrong item then just let us know. We will get this set right for you ASAP.

On a case by case basis, rather than returning an item we may offer some form of gesture of goodwill instead. Of course you are always welcome to decline our offers and proceed with a return but we try to give as many options as possible.

Some of our items may show some superficial wear from storage. Whilst this has no relevance on your rights to return your item in line with our policy, this is not considered a fault and thus will not be a qualifying reason for free returns.

Where appropriate, returns must be delivered unused or unworn and in the same condition you received it with tags or packaging still in tact.

When the buyer is responsible for return shipping, we can’t take responsibility for lost or damaged parcels so we recommend using a tracked service.

In the event that you return items in a lesser condition than they were sent out in, and this is believed to have reduced the value of the item(s) then you may be liable for a reasonable deduction from any refund offered. You may handle the goods to the same extent as you would in a high street shop before opting to return.

If you have any questions, please don’t hesitate to get in touch. You can email us at info@discountsales365.co.uk or use our contact page.