In the event that you are not completely satisfied with your order, you have 14 days from receipt to inform us you’d like to return any part of your order, and a further 14 days to return it to us. If returns are not completed within this time frame, you may be unable to return your order, although exceptions may be made at our discretion.
Discount Sales 365 LTD
22 Melrose Avenue
It is very important to include a note explaining the issue and quoting your order number. If you are not sure what your order number is, you can find it on your order confirmation which was emailed to you after placing your order. You may also send us an email at firstname.lastname@example.org and we’ll be happy to help.
Please keep in mind that any item sent for a full refund must be delivered in unused or unworn and in the same condition as you received it, with the tags still on the product. Alternatively, if you would like to make use of in-store credit, please make a note of this when getting in touch.
Damaged packaging is not an appropriate reason for return as long as it does not impact the utility of the product.
In the event an item is received broken or damaged, then you will be given a full refund or we’re happy to exchange the item, dependent on what you are likely to prefer. If it is suspected that this damage occurred in transit, then we will require your reasonable and timely cooperation so that we can claim for said damage from the courier.
Please note that it is the customer who is responsible for return shipping fees and we cannot take responsibility for the delivery time or loss of a returned package, so we recommend using tracking numbers to ensure your package is returned to us.
In the event that your parcel is not delivered, or if it is lost in transit, we will require your reasonable cooperation in resolving this matter. This may include declaring you have not received the item from the courier, and also allowing reasonable time for us to resolve the matter with the courier before sending out a replacement and / or issuing a refund. In the event that your parcel has not been delivered, you must let us know within 28 days of placing your order. Failure to do so may result in us being unable to offer a replacement or refund.
You are responsible for supplying the correct details for delivery. In the event the parcel is returned to us and you have supplied an incorrect or incomplete delivery address, then you may be charged to resend the item. If instead you request a refund, your shipping charge may not be refundable to the extent permitted by law. If the parcel is lost as a result of this, you may be responsible for the value of the goods to the extent permitted by law.
In the event that you return items in a lesser condition than they were sent out in, and this is believed to have reduced the value of the item(s) then you may be liable for a reasonable deduction from any refund offered. You may handle the goods to the same extent as you would in a high street shop before opting to return.
If you need to talk to someone about your return or refund, we’re here to help.